Customer Service Coordinator

Company Overview:  At Bobo’s Oat Bars everything we create is made with love and baked by hand using wholesome, simple ingredients you can find in your own kitchen.  Working at Bobo’s is a labor of love.  Our experienced staff exudes integrity, grit, passion, and a unified desire to share the love of Bobo’s and our products from their hearts to others.  Bobo’s employees embrace and reflect the Bobo’s values being collaborative, adaptable, passionate, winning, and fun-loving. 

Compensation and Benefits:

Wage range is $27.00-$32.00

 Benefits include health, dental and vision insurance, 401k with 4% company match, sick and vacation leave

Position Summary:  The Customer Service Coordinator serves as the primary liaison between Bobo’s, its customers, broker partners, and internal cross-functional teams. This role is responsible for managing customer relationships, sales order execution, forecasting support, customer onboarding, and issue resolution while ensuring exceptional customer service and operational excellence. This position plays a critical role in ensuring customer satisfaction, order accuracy, service level performance, and seamless communication across Sales, Supply Chain, Finance, Production, and Logistics

Primary Duties and Responsibilities:

Serve as the primary point of contact for assigned customers, brokers, and key business partners.

Develop and maintain strong customer relationships while proactively managing customer expectations.

Understand customer needs, requirements, and business objectives to ensure high levels of customer satisfaction.

Provide timely and professional responses to customer inquiries regarding orders, products, pricing, inventory, and service.

Act as an advocate for customers while balancing company objectives and operational capabilities.

Maintain knowledge of company products, pricing, programs, and industry trends.

Own the customer order lifecycle from purchase order receipt through delivery.

Ensure sales orders are accurately entered, processed, and monitored throughout fulfillment.

Coordinate with Supply Chain, Production, Warehouse, Logistics, Sales, and Finance teams to ensure successful order execution.

Manage customer expectations regarding order status, inventory availability, lead times, and service issues.

Lead new customer setup and onboarding processes.

Maintain customer pricing, item setup, and related master data.

Support item agreement creation and setup with customers, brokers, and internal stakeholders.

Track seasonal programs, LTOs, and promotional activities from planning through completion.

Serve as the lead administrator for customer portals and reporting systems & platforms.

Manage EDI transactions and troubleshoot system-related issues.

Ensure accurate and timely maintenance of customer data across systems.

Identify opportunities for process improvements and increased operational efficiency.

Escalate issues appropriately and coordinate cross-functional resolution efforts.

Maintain detailed records of customer interactions, service issues, and corrective actions.

Supervisory Responsibility: None 

Qualifications / Education / Experience Desired:

High School Diploma or Equivalent required; Bachelor's degree in Business Administration, Supply Chain, Marketing, or related field preferred.

Minimum 3 years of experience in customer service, customer success, supply chain, sales operations, or account management.

Experience supporting customers within CPG, food manufacturing, retail, Club, grocery, or natural channels preferred.

Experience working with customer portals, retailer systems, EDI, and order management processes.

Strong Microsoft Excel skills including pivot tables, lookups, data analysis, and reporting.

Proficiency with Microsoft Office Suite.

Experience with ERP systems and customer management platforms preferred.

Ability to effectively manage multiple priorities in a fast-paced environment.

Strong customer service mindset with exceptional communication skills.

Demonstrated ability to build relationships across internal and external stakeholders.

      Language / Mathematical / Reasoning Ability

Excellent verbal and written communication skills.

Strong analytical and problem-solving abilities.

Exceptional organizational skills and attention to detail.

Ability to prioritize and manage competing demands.

Strong interpersonal and relationship-building skills.

Self-motivated with the ability to work independently.

Positive, collaborative, and professional demeanor.

Strong sense of accountability and ownership.

Supervision Given:

This position reports to Director of Logistics

This position is expected to be able to work with minimal oversight at times and be able to confidently handle situations on their own.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, use hands to grasp and handle objects or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to walk; climb or balance; and stoop, kneel, crouch or crawl. The employee must lift and/or move up to 10 pounds. Specific vision abilities required by this job include looking at a computer screen and ability to adjust focus. The employee may be required to travel, must drive a motor vehicle, and effectively communicate using telephone and email.

Work Location: This position will work on-site at our facility in Loveland, CO

Travel Required: Limited (May be required to attend occasional off-site training) - less than 5%

Resume Submission:  All candidates with relevant experience please submit resume to Jobs@EatBobos.com.  Please put the job title in the subject line of email

Bobo’s Oat Bars is an Equal Opportunity Employer. The Company does not discriminate against employees or applicants for employment on the basis of race, color, religion, sex (including pregnancy), age, national origin, ancestry, citizenship status, sexual orientation, gender identity or expression, transgender status, marital status, familial status, disability, genetic information, protected veteran/military status, or any other characteristic protected by applicable federal, state or local law.