Consumer Engagement Manager

Company Overview:  At Bobo’s Oat Bars everything we create is made with love and baked by hand using wholesome, simple ingredients you can find in your own kitchen.  Working at Bobo’s is a labor of love.  Our experienced staff exudes integrity, grit, passion, and a unified desire to share the love of Bobo’s and our products from their hearts to others.  Bobo’s employees embrace and reflect the Bobo’s values being collaborative, adaptable, passionate, persevering, and fun-loving. 

Compensation and Benefits:

  • Salary range is $50,000-$65,000
  • Benefits include bonus potential, health, dental and vision insurance, 401k with 4% company match, equity shares, sick and vacation leave

Position Summary: Bobo’s is baked with Love!  This role will be charged with bringing the brand to life for all Bobo’s consumers.  The consumer engagement position will not only be tasked with providing industry best customer service to incoming inquiries but also spreading Bobo’s brand love to unsuspecting consumers with surprise and delight interactions.  Bobo’s consumer engagement manager will lead all efforts to engage with consumers on a personal level whenever possible and mold Bobo’s consumer engagement into an industry best standard!

Primary Duties and Responsibilities:

  • Inbound consumer comment management through email, chat and phone calls
  • Manage Bobo’s Love Mitt consumer loyalty program
  • Consumer/Customer Service – Answering main office phone line and emails, responding to consumer questions and complaints, logging important information in Zendesk as necessary
  • Proactively seek out engaged Bobo’s consumers to surprise and delight
  • Maintain consumer rewards program using Loyalty Lion, including ambassador program
  • Work closely with the ecommerce team to troubleshoot shipping and order issues
  • Report monthly on all consumer affairs activity
  • Assist in management of social media comments
  • Monitor and engage with all Amazon, and DTC reviews
  • Self-starter with the ability to seek out consumers and engage with them
  • Assist with samples and donations as needed

Supervisory Responsibility:  None

Qualifications & Competencies:

  • Autonomous, self-starter able to identify key opportunities and areas of improvement and take proactive steps to implement improvements – manage cross functional/upwards as needed
  • Positive attitude & eagerness to learn
  • Ability to work collaboratively with team as well as independently
  • Self-motivated, a “doer” and results driven
  • Creative spirit and can-do attitude
  • Works with integrity

Education / Experience Desired:

  • Bachelor’s Degree or equivalent work experience
  • CPG / Food & Beverage industry experience

Language / Mathematical / Reasoning Ability:

  • Exceptional verbal and written communication
  • Knowledge of Excel and PowerPoint preferred
  • Knowledge of Shopify
  • Knowledge of Zendesk, Recharge, and/or Loyalty Lion a plus
  • Exceptional time management skills
  • Ability to track and report on key performance indicators
  • Knowledge of natural products industry a plus

 Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, use hands to grip and handle objects; reach with hands and arms; and talk or hear. The employee is occasionally required to walk; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include looking at a computer screen and ability to adjust focus. The employee is required to travel, drive a motor vehicle, and communicate using telephone and email.

Travel Required: Some travel required <20%

Resume Submission:  All candidates with relevant experience please submit resume to Jobs@EatBobos.com.  Please put “Consumer Engagement Manager” in the subject line of email